If you require technical support it might be sometimes necessary for a support agent to access your Intelligentcontract account. An agent can only access your account if you explicitly give them access.
There are 2 ways in which you can grant access. In both instances you must be an administrator to allow this.
Quick access *(2 hours)
- Click on the ? on the top right of the screen - A drop down will appear giving an option to 'Allow Support Access'
- Click on this option
- A pop up will appear asking you to confirm access for 2 hours
- Click [Allow]
To remove access click on the ? again and select the 'Stop Support Access'
Extended access
- Click on the cog icon on the bottom of the black panel to access the configuration menu
- On the Support tile, click on 'Manage Access'
- Using the Calendar, set the date and time up to which support will have access to your account.
Note:
- The time specified reflects your accounts local time
- If the support agent make any changes to the data in your account these changes will be marked in the audit log as being performed by “support” and indicate the email address of the support agent
- When the date and time specified passes, access will automatically be revoked.
- You are able to revoke access at any time by changing the “manage access” option to “No”